Policies

Cancellation policy

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Last updated: 21 October 2026

Before we confirm

You can withdraw a request at any time before it is accepted. Your card is never charged for a request that is withdrawn, declined or not answered.

After your reservation is confirmed

• Booked 5 or more days before check-in: you may cancel for a refund until 5 days before check-in (14:00).
• Booked less than 5 days before check-in, including same-day bookings: you may cancel for a refund within 5 hours of your payment being taken, and in any case before check-in.

You will see the exact date and time your cancellation window closes in your confirmation email and on your reservation page. The Cancel button is available only while the window is open.

After the window closes, the reservation is non-refundable. No-shows are non-refundable. Date changes are subject to availability.

Refunds

Refunds are issued in full to the original card. Banks can take 5 to 10 business days to show the refund.

Card-fee wording: Card processing fees charged by Stripe are not refundable.

If we cancel

We may cancel and fully refund a reservation if guest verification fails or the house rules are breached before check-in.

How to cancel

Open the link in your confirmation email, or contact us at [contact email].